Tag: Customer care - Page 1

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Did you know that 70% of customers leave a brand due to inadequate customer feedback? This statistic should alarm all businesses aiming to maximize the value of their customer relationships. Understanding and analyzing customer feedback is crucial for gaining valuable insights into the needs, desires, and challenges of your target audience.

There is little sign of a reflective Christmas season in the distribution centres of postal service providers. It is true that the number of electronically sent items has been steadily increasing for years. But when it comes to sending Christmas wishes or New Year’s greetings to customers, suppliers or interested parties, companies continue to rely on the classics – cards and letters. Every year, service providers face a major logistical challenge.