Address data cleansing
Address validation/address check
After Sales Support
Bank data validation
Batch vs. Service mode
TOLERANT products offer two basic types of use: the batch mode, which can be carried out offline, and the service mode, which is carried out online.
When many data records are processed in a single process step, it is called a batch (‘batch processing’). Originally, the term ‘batch’ comes from the automated processing of a stack of punch cards. Today, it refers to the unattended processing of a usually large amount of data according to a uniform processing pattern. In batch mode, large data sets can be quickly compared with each other.
The service mode is processed online via an API interface and is therefore also called API mode. The abbreviation API stands for ‘Application Programming Interface’.
In practice, the service or API mode is usually used when it comes to direct integration into an application. For example, when address data is to be checked directly while it is being entered into the CRM system. The API mode is also usually used for individual queries in the form of a web service, while the entire data stock is checked and cleansed at regular intervals in batch mode.
BDSG (Bundesdatenschutzgesetz = German Federal Data Protection Act)
BIC (Bank Identifier Code)
Central Search Index
In cloud computing, software programmes or data storage are provided on external servers and used virtually via the internet. In contrast, data is stored locally and on-site on on-premise servers.
Products from TOLERANT Software are completely cloud-capable and can be operated on the customer’s cloud platform. In addition, TOLERANT Software also offers some products as a cloud service or Software as a Service (SaaS). The SaaS service is particularly suitable for fault-tolerant data reconciliation with PEP lists (TL Cloud PEP), with sanction lists (TL Cloud Sanction), with company data (TL Cloud Business), with address data (TL Cloud Post) and with bank data (TL Cloud Bank).
Commissioned data processing
Consulting vs. Support
Cross-system customer index
CRM system (Customer Relationship Management)
siehe unter ETL-Prozesse
Data Quality-Connector (DQ-Connector)
Data Quality Management
Data Quality Manager
Dialogue bans and blacklists (e.g. DDV Robinson list, advertising blacklists)
DQ Issue Management
DSGVO / GDPR (General Data Protection Regulation)
Duplicate detection, duplicate cleansing
Embargo List Check
Enterprise Resource Planning
see ERP system
ERP-System (Enterprise Resource Planning)
EU-GDPR (European General Data Protection Regulation)
First Level vs. Second Level Support
General Data Protection Regulation
The European General Data Protection Regulation (EU GDPR) came into force on 25 May 2018. It standardises the handling of personal data and protects natural persons whose personal data is processed by third parties.
According to Article 15 of the GDPR, data subjects have, for example, the right to ask data controllers whether their personal data are being processed. Controllers are obliged to respond to such data protection requests in a timely manner.
According to Article 12(1) and Article 5(2) of the GDPR, controllers must prepare for such requests and take appropriate measures to respond to data subjects in a timely manner. In Germany, the GDPR is supplemented and specified by the Federal Data Protection Act (BDSG).
The TOLERANT MPM product from TOLERANT Software helps companies to respond to data protection requests in a seamless and legally compliant manner.
IBAN (International Bank Account Number)
It was introduced to standardise international payment transactions.
Index, central and cross-system
Milieu and lifestyle play an important role in a purchase decision. It is therefore worthwhile for sales to take a closer look and classify target groups based on their lifestyle data in order to address exactly the right potential customers. The TOLERANT Post data quality tool uses CAMEO lifestyle data from Deutsche Post Direkt GmbH. CAMEO data can be used to segment residential environments microgeographically and classify them according to social class, financial strength and life stage. The lifestyle data helps to specifically typologise target groups, to recognise potentials and in this way to increase market shares in the long term. CAMEO data are available for many European and international countries. For Germany, they include over 40 characteristics for regional and socio-demographic differentiation. These characteristics are in turn grouped into 9 main groups so that lifestyles, consumer behaviour and interests of the individual groups can be clearly distinguished from each other.
Marketing Permission Management
see Lifestyle data
PEP (politically exposed persons)
Pseudonymisation, pseudonymised customer search
Sanction list check
SEPA (Single Euro Payments Area)
Service vs. Batch mode
See under Batch vs. Service mode
Support vs. Consulting
If you have any questions about TOLERANT products, our service department will be happy to help you. We have divided our after-sales support into three areas: the support department, the consulting department and the development department.
The first point of contact for all customer enquiries is our first-level support staff. They answer questions about the operation of our data quality products and provide technical assistance and support in case of problems. Many application problems (such as questions about the product version, product compatibility or licence keys and reference data) can be fully handled by first-level support. First-level support also checks whether the error has been fully described. If this is not the case, the support staff will supplement the customer’s error description if necessary or help the customer with the wording. Missing information, such as files, logs and requests for the query, are requested from the customer if necessary.
More complex customer enquiries that cannot be fully answered by first-level support are forwarded to the consulting department of TOLERANT Software. Based on the documentation prepared by the first-level support, the consulting employee gets a quick overview of the customer enquiry. In this way, they can quickly deal with the customer enquiry and respond to it without lengthy training.
Even more specific application problems – including product compatibility with the company’s own CRM or ERP programmes – are solved by the development department of TOLERANT Software. In close consultation with the customer or with the user in his specialist department, our development department works out solutions that are precisely tailored to the specific application. Third-level support is used in particular for major customers who process several million data records per year.
All three areas of our service departments can be reached during our service hours Monday to Friday from 9 a.m. to 5 p.m. at +49 711 490 448 70 and at firstname.lastname@example.org.
Target Specific Marketing
see Target Marketing