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Strong customer relationships for the automotive industry

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Best data quality for the automotive industry

Secure data management and fast data exchange for dealers and manufacturers

Ever shorter development times and new technologies are a challenge for the automotive industry. At the same time, customers and prospects are becoming more demanding. In this highly competitive environment, it is therefore particularly important to strengthen existing customer relationships and build new ones.

This can be achieved with:

  • outstanding and individualised customer service
  • personalised advertising and customer approach
  • individually adapted communication in sales and service.

The prerequisite for this is excellent quality customer data that you can access quickly, accurately and from anywhere. Get your customer data ready for new challenges now: The tools from TOLERANT Software allow you to take a look under the bonnet and turn exactly the right screws for

  • fast and precise access to high-quality customer data
  • the rapid exchange of important data for the sales department
  • correct, complete and enriched master data to address customers in a more targeted way
  • quick overview and access to important data for targeted and excellent service
  • data protection and data security according to the latest standards

Fast data exchange in multi-level distribution

What if everything suddenly went much faster? What if the exchange of data between dealers and manufacturers in multi-level distribution suddenly ran like clockwork? The tools from TOLERANT Software are like a turbo engine for exchanging and accessing data.

  • Access customer data quickly and precisely.
  • Exchange required data between dealers and manufacturers.
  • Conduct satisfaction surveys quickly and easily.
  • Make order processing easier and faster.
  • Let your workshop and service department have precise access to the data they need, which is then also available to dealers and manufacturers.
  • For efficient sales, rely on joint CRM and marketing by manufacturers and dealers.

All these processes succeed smoothly and quickly with the right tools to prepare your data precisely for this purpose. With the tools from TOLERANT Software, you can merge customer bases and process data anonymously if required. Well-known premium manufacturers have been using our TL Match tool for years. It is used worldwide, as are all our tools, because they support international data and character formats.

First-class data for DMS, CRM and the customer journey

Strong and sustainable customer loyalty is one of the most valuable things a company can have. The basis for this is individual and needs-oriented customer care. This also and especially applies to the automotive industry. The loyalty and faithfulness of customers are particularly important here with regard to:
  • long-term service intervals
  • successful cross-selling
  • brand loyalty for future vehicle purchases

The basis for this efficient and successful customer service is the data available for it. The better your database is, the faster and more accurately you can respond to your customers.  The tools from TOLERANT Software have been developed precisely for this purpose. They enable you to:

  • Quick search:
    Find the desired data set quickly and specifically
  • Input validation:
    Even while entering data, a postal check, validation of telephone numbers and e-mails is carried out automatically. In addition, before saving, an automatic check is made to see if you are creating a duplicate.
  • Up-to-date customer data at all times:
    Update your customer data and addresses regularly in the background and almost as if by itself, and keep them up-to-date with regard to relocations and deceased persons.
  • Sales and distribution support:
    Support your sales staff and enrich your master data for sales districts, for example with sales territory allocation or geodata allocation.

Successful Customer Journey for the automotive industry

Data quality in the customer journey is the benchmark for the success of your customer acquisition and retention. That’s why our tools are made to make your Customer Journey a success.

  • Multichannel integration:
    Integrate all sales-relevant information from different touchpoints.
  • 360° view:
    Our tools give you a 360° view of the customer, so you can act in a very targeted and needs-based way.
  • Real-time data:
    Even if you need things to move faster than fast, our tools are there for you, delivering data and information in real time.
  • Connecting touchpoints:
    Turn individual touchpoints into a comprehensive journey, a true data treasure for businesses: Connect touchpoints such as offer, test drive, configurator, workshop visit, warranty, break down and financing.

Data consolidation for multi-brand dealers

Multi-brand dealers often have to operate different DMSs. This makes it cumbersome to view a customer through all systems. Relevant information is often missing from the customer approach or care because it is in another system and has not been seen.
TL Match enables multi-brand retailers to centrally view the customer across multiple brands. They can merge customer data and view it centrally so that all relevant information is visible at a glance.

Data protection and DSGVO implementation for dealers and manufacturers

In order for you as a manufacturer and also as a retailer to be able to communicate with your customers via the various touchpoints, data protection is a key requirement. If the communication takes place via digital/electronic channels, you also need the active consent of your customers.

With the tools from TOLERANT, you can obtain this consent automatically at all touchpoints. TOLERANT MPM ensures that all consent forms are collected and filed in a central location. This ensures that every employee and all processes that want to communicate with customers can access these declarations.

With TOLERANT MPM, you also manage blocks centrally and clearly and act in a GDPR-compliant manner at all times.

Fast data access for assistance centres (comfort and emergency)

Especially in call and service centres, it is often necessary to access data very quickly. The basis for this particularly fast access to customer data is the fuzzy and fast customer search. It also supports your staff in emergencies when communication is only acoustic.

Fast data access is also important for your concierge service – and with the tools from TOLERANT Software it is possible at any time and accurately.

TOLERANT Software is an experienced partner of the automotive industry – soon to be your partner too?

Find out how easy our tools are to use and how quickly you can achieve the best data quality. Book your free web session with us now:

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Applications

  • Faster data exchange in multilevel sales
  • Better data quality in CRM and the customer journey
  • Successful data management in the Dealer Management System (DMS)
  • One for all: central customer data for multi-brand dealers
  • Data protection for dealers and manufacturers
  • Fast data access for call and service centers