Retail

High-quality data and effective marketing for retail and eCommerce.

TOLERANT Software & BPM ITEROP – For Optimal Data Quality and Seamless Processes in Retail

Targeting Online and Offline Customers for More Efficient Marketing
Marketing is only effective when you reach the right audience. To achieve this, you need reliable data of the highest quality. Are addresses, titles, and names correct? Are there duplicates that could drive up shipping costs? TOLERANT Software’s tools optimize your data: automated, with a click, and error-tolerant.
Data quality is the foundation for successful AI solutions and automated processes. Your data thus becomes the basis for targeted customer engagement as well as for fully digital business processes—especially in conjunction with the BPM ITEROP process platform.

BPM ITEROP – More Speed, Less Friction in Retail Processes

Inventory, supply chains, customer service, returns: Retail thrives on perfectly coordinated workflows. However, many companies are still dominated by manual processes, system breaks, and sluggish decision-making pathways. This is where BPM ITEROP comes into play—a cloud-based low-code platform developed by Dassault Systèmes in collaboration with TOLERANT Software for practical process digitization in retail.
From the ordering process to returns management—keeping everything under control
With BPM ITEROP, retail companies digitize their operational processes where they have the greatest leverage:

Ordering and delivery processes that automatically align with inventory availability and supplier conditions
Price and promotional approvals that happen at the push of a button
Returns and complaint processes that are transparent, automated, and documented
Communication with partners, centralized and efficient through automated workflows

Thanks to the intuitive low-code interface, business departments can design processes themselves—without complex IT projects. At the same time, IT teams maintain control over integrity, security, and interfaces.

Seamless Integration: BPM ITEROP Meets TOLERANT

The true strength emerges when BPM ITEROP and TOLERANT Software work hand in hand:

TOLERANT ensures error-free, GDPR-compliant, and always up-to-date data
BPM ITEROP utilizes this data to execute workflows automatically, securely, and purposefully

Example of the returns process: While BPM ITEROP fully manages the process—from return requests to final decisions—TL Match ensures that customer data is accurately consolidated, TL Move checks if the address is still current, and TL MPM centrally documents all consent declarations in a legally compliant manner.
The result: a seamless, media-disruption-free process with reliable data—leading to satisfied customers and efficient teams.

Simplifying GDPR and Data Protection in Retail

Whether it’s newsletters or contests: With TOLERANT MPM, you can centrally and comprehensively collect and manage consents. In conjunction with BPM ITEROP, even data protection-relevant processes—such as information requests under Article 15 of the GDPR—can be fully digitalized and automated.
This way, you process requests efficiently, avoid sources of error, and maintain an overview at all times—regardless of which channel the request comes through.

Scalable, Flexible, Practical – Suitable for All Retail Sizes

BPM ITEROP is cloud-based, modular, and flexible—ideal for companies with changing assortments, seasonal fluctuations, or high innovation speeds. New workflows are ready for deployment in days instead of months. TOLERANT’s solutions complement this with intelligent data maintenance—from address validation (TL Post, TL Bank) to target group segmentation (TL Post Cameo).
Together, they create a system that intelligently combines data quality and process automation—a solid foundation for big data analysis, AI applications, and personalized customer engagement.

Conclusion: Your Perfect Combination for Retail

TOLERANT Software and BPM ITEROP offer a unique combination of top-notch data quality and flexible process automation. Whether in eCommerce, brick-and-mortar retail, or omnichannel—these solutions are practical, legally compliant, and future-oriented.

Are you ready to elevate your retail processes to the next level?

We’ll show you how to simplify your workflows with BPM ITEROP powered by TOLERANT, eliminate sources of error, and align your organization for growth—quickly, flexibly, and scalably.

Book your web session now

Advantages at a glance

Data Quality at the Highest Level
Automated duplicate checks, address matching, segmentation—for targeted customer engagement
Digitize Processes in Days Instead of Months
With BPM ITEROP, you can quickly model workflows without significant IT effort
Media-Disruption-Free Workflows
Seamless integration of BPM ITEROP into ERP, WMS, PIM & CRM—combined with validated data
Data Protection Secure and Centralized
Manage consents in compliance with GDPR, efficiently respond to information requests
Increased Efficiency & Motivation in Teams
Clear processes, fewer inquiries, faster decisions
Future-Ready
AI-capable data and scalable processes—prepared for new business models in retail